Add/Cancel Sales Order
Adding or Cancelling Tickets from a Sales Order
1. Access the Sales Order
1.1 From the main menu, navigate to Sales Order.
1.2 Select the Add/Cancel Order tab.
2. Select the Sales Order
2.1 Choose the required Sales Order from the list.
In the Event Name field, enter or select the event you want to edit.
In the Registrant Name field, search for and select the appropriate registrant.
2.2 Click Next to proceed.
3. View and Edit the Order
3.1 Use View to access edit options.
3.2 On the order details page, select the order you want to modify.
A. Click Add Ticket.
To include additional attendees, select:
☐ New Registrant
☐ Existing Registrant
Proceed by selecting Next.
Choose the appropriate Ticket Type:
Child Tickets
Add-On Tickets
If Add-On Tickets is selected, configure the required options.
Click Done to save the changes.
B. Apply Discount
Apply a Coupon
In the Apply Coupon field, enter the applicable Discount Code.
Once applied successfully, the discount amount is reflected in the Sales Details section.
C. Cancel a Sales Order
1. Click Cancel Sales Order.
2. In the confirmation dialog, click Cancel (X) to confirm and complete the cancellation.
D. Additional Order Actions
In addition to applying these features, the following options are available for managing sales orders:
- Payments
View and manage payment details associated with the sales order.
- Issue Refunds
Process refunds for eligible tickets or transactions as required.
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